Supporting your operations with expert processing - today and tomorrow
Velonetic’s London Market Central Services simplify downstream processes for premium technical accounting, the agreement of claims, and cash settlement using a combination of centralised business processing services and technology. The services also act as a business enabler for brokers operating in the subscription market, allowing them to deal with multiple participants in a cost-effective manner.
London Market Central Services
Velonetic’s London Market Central Services simplify downstream processes for premium technical accounting, the agreement of claims, and cash settlement using a combination of centralised business processing services and technology. The services also act as a business enabler for brokers operating in the subscription market, allowing them to deal with multiple participants in a cost-effective manner.
Elective Professional Services
Elective Underwriting and Premium services
Our experts handle over £2.3 million in premium transactions annually and provide tailored underwriting and broker services across all business classes. Customers can expect guaranteed support for seasonal surges or when their business grows, while maintaining exceptional service standards.
Elective Claims services
We manage over 1.6 million claims notifications annually (as of 2024) from First Notification of Loss (FNOL) to settlement. We cover the end-to-end claims administration and bordereaux management services cycle.
Digital Processing services
Leading, shaping, and building the digital future of the global insurance marketplace
Today, we’re moving from legacy to digital. Under the Blueprint Two programme, we’re building the new Digital Processing Services (or DPS) platform is a modern cloud-based platform designed to replace legacy infrastructure. It consolidates premiums, claims, and settlements into a unified system and enhance data integrity through centralised systems and enhance data integrity.
DPS underpins the market’s long-term digital-first strategy, providing the foundations for digital transformation of the London Insurance Market allowing automation and AI-driven workflows to streamline claims handling and greater market agility with a future-ready technology stack.
Join our journey as we collaborate with industry leaders to achieve unprecedented efficiency, security and innovation by setting a new benchmark for global insurance processing.
Learn more about Digital Processing Services Find out more about Blueprint Two
Delegated Underwriting Services & DXC BinderCloud
Our Delegated Underwriting Services is powered by DXC BinderCloud, delivering a unique managed service approach to straight-through binder processing for clients in the insurance market. Developed in collaboration with our clients and informed by our extensive experience in the global insurance industry, DXC BinderCloud enhances the speed, accuracy, and compliance of data exchange between cover holders, MGAs, brokers, third-party adjusters, and underwriters across the London insurance market and beyond.
Data Insights Platform
Our Data Insights Platform delivers accurate data insights for smarter decision-making across all functions by enhancing efficiency, compliance, with a robust, integrated data solution that help streamline operations, ensure compliance, and solve data challenges.
Our impact
£117.9 billion in premiums and claims processed
2.3 million inward premium transactions
287.1 million messages handled
1.6 million claim notifications handled
Confidence Through Expertise
Velonetic offers more than just services. We deliver the confidence that comes from working with a partner who truly understands the London Insurance Market.
With roots dating back over a century, Velonetic combines deep institutional expertise with a forward-looking approach that continues to shape the market.
Built Around the Market
We have decades of experience providing central services that have helped define how the market operates. From technology and IT infrastructure to the wraparound services that support it, we know what works and why.
Our strong market presence is reinforced by collaborative relationships with key industry bodies, including Lloyd’s, the International Underwriting Association (IUA), the Lloyd’s Market Association (LMA), and the London & International Insurance Brokers’ Association (LIIBA).
Our understanding of placement complexities and the nuances of premium and claims processing allows us to support your business with precision and clarity. Whether you are managing reinsurance placements, consortium structures or delegated authority, we bring the expertise to help you navigate even the most complex arrangements.
Our deep expertise in London Market Central Services enables us to offer a broad range of elective services. We are also one of the few providers in the market that support all classes of business through these offerings. This gives our customers confidence that, regardless of complexity or specialism, we have the capability to deliver.
Embedded in Market Processes
We are deeply embedded in the day-to-day operations of the London Market. Our solutions are aligned with how the market functions.
This means our customers benefit from:
Quality of service: Reliable, accurate and fit-for-purpose solutions
Customer care: A responsive, collaborative approach that adapts to your needs
Expertise and knowledge: Real-world insight and problem-solving experience
Solutions That Fit
Your business isn’t generic, and your solutions shouldn’t be either. Velonetic offers tailored, scalable service models that adapt to your needs—whether you’re growing, transforming or consolidating.
We design around your reality, not around templates.
Collaborative Partnership
We work with you, not just for you. Velonetic is a collaborative partner that listens, adapts and evolves with your business.
Our approach is grounded in understanding your goals and aligning our services to help you achieve them.
Always Improving
We don’t stand still. Our services, systems and content are continuously refined to stay fit for purpose in a changing landscape.
You benefit from a partner who is always looking ahead—enhancing performance, anticipating needs and adding value.
Innovation that delivers
Velonetic is constantly evolving to meet the needs of the London Market with smarter, faster and more cost-effective solutions. Innovation is embedded in everything we do.
Offshore integration
We set the standard by embedding offshore teams into our delivery model early on. These teams support operations, quality assurance, training and performance management.
Robotics and automation
Since adopting robotic process automation in 2014, some components of every Lloyd’s claim passes through our robotics, delivering speed, accuracy, and reliability at scale.
Efficiency at scale
Our model enables more transactions at a lower cost. By removing administrative burdens from underwriters, brokers and claims professionals, we help you focus on your core business.
This results in:
Cost efficiencies
Effective processing for settlements and tax reporting
Lower transaction costs despite increased volume of work
Technology for tomorrow
We are actively building the next generation of technology to support the future of the industry and keep our customers competitive.