About us

Our legacy in the London insurance market

Velonetic offers more than just services. We deliver the confidence that comes from working with a partner who truly understands the London Insurance Market. With roots dating back over a century, Velonetic combines deep institutional expertise with a forward-looking approach that continues to shape the market.

Built around the market

We have decades of experience providing central services that have helped define how the market operates. From technology and IT infrastructure to the wraparound services that support it, we know what works and why. We are one of the only providers in the market to support all classes of business through our elective services, giving our customers the confidence that no matter the complexity or specialism, we have the capability to deliver.

A group of people stood in Velonetic’s office, G4

Embedded in
market processes

We are deeply embedded in the day-to-day operations of the London Market. Our solutions are aligned with how the market functions. This means our customers benefit from:

Quality of service: Reliable, accurate and fit-for-purpose solutions
Customer care: A responsive, collaborative approach that adapts to your needs
Expertise and knowledge: Real-world insight and problem-solving experience

Innovation that delivers

Velonetic is constantly evolving to meet the needs of the London Market with smarter, faster and more cost-effective solutions. Innovation is embedded in everything we do.

Offshore integration

We were the first to build our own offshore teams, fully embedded in our delivery model. These teams support operations, quality assurance, training and performance management.

Efficiency at scale

Velonetic’s model enables more transactions at lower cost by removing admin burdens—delivering cost efficiencies, faster settlements, accurate tax reporting, and reduced transaction costs even at scale.

Robotics and automation

We were early adopters of robotic process automation. Every Lloyd’s claim has passed through our robotics platform over the past decade, delivering speed, accuracy and reliability at scale.

Technology for tomorrow

We are actively building the next generation of technology to support the future of the industry and keep our customers competitive.

Meet our team

Our CRM Team is a proactive force for progress, working closely with brokers, carriers, and underwriters to uncover inefficiencies and unlock value. Aligned to specific London Market customers, each CRM builds deep understanding of their clients’ operations, connecting them with tailored solutions from Velonetic’s full suite of insurance processing services. As the voice of the customer, they bring insight and momentum to our leadership team, helping shape services that evolve with the market’s needs.

Meet the people who make partnerships work - book a chat with our Customer Relationship Managers.

Get in touch

David Gosden

Customer Relationship Manager

Sarah Kilford

Customer Relationship Manager

Richard Peacocke

Customer Relationship Manager

Susan Cox

Customer Relationship Manager

Holly Wilding

Customer Relationship Manager

Nicky Hager

Customer Relationship Manager

Michelle Fosbraey

Customer Relationship Manager

Nicky Hager

Customer Relationship Manager

Rob Fuller

Customer Relationship Manager

Careers

Join a team that powers the London Insurance Market. At Velonetic, your work helps streamline global insurance operations, resolve complex claims, and deliver real impact across the industry. With over 200 claims professionals and hundreds more supporting premium and underwriting services, we’re shaping the future of insurance through innovation, collaboration, and expertise. Whether you're starting out or stepping up, you'll find purpose, growth, and pride in the work you do here.

Join us