Our claims team is one of the largest and most experienced in the London Market, delivering expertise and precision across every stage of the claim’s lifecycle. We handle over 1.7 million claims notifications each year, combining scale, speed, and technical excellence to consistently deliver results.
Holistic insurance claims management
Our expert claims adjusters and wider community deliver flexible, scalable, and reliable claims services. We help customers like you across all classes and adapt to your fluctuating business needs, which means your brand reputation is protected and you can focus on growing your business.
Services that unlock efficiency in claims
Static Claims
Delivers end-to-end, proactive claims management for static and pre-static claims by coordinating with stakeholders, minimising delays, and providing tailored updates and reports.
Delegated Lead
Supports the full claim lifecycle, including triage, FNOL, validation, investigation, expert appointment and management, continuous diary management, litigation, fee processing, salvage and recovery, and settlement.
Express Bordereaux
Streamlines bordereaux processing into a single, efficient solution with full claims visibility, consistent quality, and a dedicated point of contact.
Fees Services
Simplifies fees processing by managing fee agreements, securing payment approvals, and ensuring timely payments, offering customers confidence and efficient credit control.
Reinsurance Proportional Treaty Express
Provides an enhanced service for the agreement (Delegated Lead) of Proportional Treaties and technical processing in a one stop shop model. Lloyd’s, Company and Non-Bureau Market.
Why Velonetic
- Comprehensive expertise: With over 190 dedicated claims professionals, we have one of the largest claims teams in the London Market, providing expertise across all classes of business and geographies, from first notification of loss through to settlement.
- One-stop solution: Our breadth of capability across the insurance claims lifecycle including technical support means you benefit from eliminating the need to manage multiple vendors.
- Seamless integration: We operate as an extension of your claims team, seamlessly aligning with your processes and goals to enhance efficiency and focus.
- Market expertise: Our unique position within the Lloyd’s Market enables us to process and settle claims with speed, precision, and consistent high quality.
- Scalable support:
- Ideal if you’re looking to outsource high-volume, low-severity claims while retaining complex cases in-house.
- Also suited if you require specialist expertise for niche or specialty classes.
- Technical Board: Our Technical Board has a combined 150 years of experience, which means we can help you develop opportunities, oversees technical referrals, and ensures compliance.
Learn more about our end-to-end Claims Services
Discover how we can transform claims strategy.
