Ascot & Velonetic A 20-Year Strategic Claims Partnership

OVERVIEW

Ascot, a leading insurer in the global market, has partnered with Velonetic for over 20 years to manage their portfolio of volume claims across all lines. This long-standing collaboration has continuously supported their operational efficiency, upheld Ascot’s strong market reputation, and enabled their internal teams to focus on complex, high-value claims. By working as an extension of Ascot’s team, we have adapted alongside them as their business needs evolved, aligning with strategic goals, and delivering consistent, high-quality service.
 

The need

Over the course of the partnership, Ascot’s requirements have evolved in response to market dynamics, regulatory changes, and internal strategic priorities. From the outset, they needed a partner who could:

• Seamlessly integrate with internal operations.
• Bring expertise and efficiency when managing high volume of diverse claims across all lines.
• Uphold exceptional customer service experience and protect Ascot’s reputation.
• Adapt and scale in line with changing business needs and market demands, without increasing headcount.

Velonetic’s ability to meet these needs consistently over time has been central to the longevity and success of the partnership.

The solution: Velonetic as a strategic extension 

For over two decades, Velonetic has operated as an embedded extension of Ascot’s claim’s function, managing all delegated lead claims under £250,000. Key elements of the partnership include:

• Full spectrum claims management: From assessment to resolution, including Claims triage, bordereaux, reinsurance, recoveries, and salvage.
• Dedicated team: Focussed exclusively on Ascot’s claims portfolios.
• Brand alignment: Emphasis on quality, speed, and customer experience to uphold Ascot’s reputation.
• Strategic integration: Active participation in Ascot’s internal meetings, fostering a collaborative, not transactional, relationship to drive mutual success.

Results & Impact 

• Operational efficiency: Freed Ascot’s internal teams to focus on strategic, high-value claims.
• Reputation reinforced: Contributed to Ascot’s recognition as a 2025 Insurance Insider Awards finalist for Claims Service.
• Market differentiation: The superior claims service acts as a competitive advantage for attracting business.
• Proven, long-term dependability: A consistently high standard of claims handling delivered over two decades, demonstrating reliability, trust, and deep alignment with Ascot’s evolving needs.
• Collaborative problem-solving: Demonstrated a proactive and solutions-focused approach through close coordination with Ascot—ensuring challenges are addressed swiftly and service standards remain consistently high.