Our customer's previous outsource partner was faced with timebound resourcing issues, which presented a gap and risk of reputational damage if the claims were unable to be managed.
Velonetic stepped in with a compelling proposition: showcasing the deep expertise of our aviation claims adjusters and our ability to deliver high-quality, scalable services.
Services taken by customer:
- BinderCloud
- Delegated Underwriting Services
- Integrated reporting via Qlik Sense
Rapid
implementation along with risk free proof of concept
Support
Dedicated throughout the trail phase with clear road map
Challenges
- The customer faced disruption when their provider ceased support for Bordereaux and Delegated Underwriting services.
- Initially they opted for a market leader based on perceived reporting strengths.
- However, the reporting tools did not meet expectations upon closer evaluation.
- The provider also showed poor responsiveness and delayed implementation by over six months.
Solutions
- Velonetic stepped in and offered rapid onboarding and a risk-free proof of concept.
- BinderCloud integrated with Qlik Sense for enhanced reporting.
- Dedicated support ensured a smooth trial experience.
- A clear roadmap outlined future enhancements.
Results
- The client successfully adopted BinderCloud along with our Delegated Underwriting Services.
- They experienced faster implementation, stronger service, and greater confidence in the solution.
- The BinderCloud and Qlik Sense integration delivered advanced, scalable reporting capabilities.
- The client is now a strong Velonetic advocate.