Our broking client submitted low-quality data to Velonetic, with query and rejection rates significantly higher than the market average.
They lacked insight into the root causes behind this underperformance.
Our Right First Time Services
Saved money
because broker was able to identify training needs
Challenges
- A broker had poor quality submissions to Velonetic with their query and reject rate being worse than the market average. They had no understanding of why this as the case.
Solutions
- The broker signed up to our “Right First Time” reporting service.
Results
This allowed the broker to:
- Identify where the main errors were being made.
- Implement a training programme across their departments.
- Their market average went from below to better than the market average.