An international insurer had entered the London Market and required a business outsourcing partner.
Services taken by customer:
- Risk Data Capture
- Credit Control including Accounts & Reconciliation
- Intermediary Services
- Delegated Underwriting Services (Binders)
- Claims – Delegated Services and Admin
400%
increase in customer policy volumes since initial engagement in 2014.
40%
YOY cost saving since 2018 offshore transition.
Challenges
- Velonetic stepped in and offered rapid onboarding and a risk-free proof of concept.
- BinderCloud integrated with Qlik Sense for enhanced reporting.
- Dedicated support ensured a smooth trial experience.
- A clear roadmap outlined future enhancements.
Solutions
- Velonetic stepped in and offered rapid onboarding and a risk-free proof of concept.
- BinderCloud integrated with Qlik Sense for enhanced reporting.#
- Dedicated support ensured a smooth trial experience.
- A clear roadmap outlined future enhancements.
Results
- Enabled customer to realise cost benefits by outsourcing to our expert Offshore teams whilst maintaining high operational standards/SLA’s.
- Quality SLA’s frequently exceeded, weekly and monthly MI provided to give visibility of results.
- Improved outsource partner relationship by regular interaction with Velonetic teams and monthly reviews, agreeing priorities with the customer.
- Flexibility to add new service lines with ease under contracting model.